Return Policy

Eligibility for Returns:

• Returns are accepted only if the product is damaged or defective upon delivery.
• Customers must provide an unboxing video clearly showing the damaged or defective product to qualify for a return.

Unboxing Video Guidelines:

• The video must be continuous, from the opened sealed package to displaying the damaged product.
• The product and packaging must be visible in the video.

Timeframe for Return Requests:

• Customers must submit a return request within 2 days of receiving the product.
• We will process your return request within 2 days of approval.

Non-Returnable Products:

• Products that are functional and free from damage are not eligible for return.
• Any damage caused by customer mishandling will not qualify for a return.

No Replacement or Exchange:

• We do not offer product replacements or exchanges at this time.

Refund Policy

Refunds for Returned Products:

• Refunds will be issued only after verifying the unboxing video and confirming the product’s damage.
• Once approved, refunds will be processed and credited within 7 working days to the original payment method.

Partial Refunds:

• If only part of the order is damaged or defective, a partial refund may be issued.

Refund Exceptions:

• No refunds will be granted if the product is found to be in proper condition after review.

For any queries regarding returns and refunds, please contact our customer support team.